Making A Complaint

While we pride ourselves on doing our best and not letting down our clients, we are only human.  Sometimes problems will arise.

If you are not happy with the way a job has been done, or by the manner in which you have been treated, you should tell us.  In fact we are grateful to hear genuine complaints, because unless we know of our failings, we cannot easily put them right.

In case of a problem, the first step is to contact Care & Repair (Stroud) and tell us about it.  Our contact details are in the 'Contact Us' section of this website.  We are usually able to put right mistakes and resolve most problems simply in response to a phone call, letter, or e-mail.

If you are still not satisfied with our response, or don't feel comfortable speaking to us, then click on the link below to download a document that explains how to proceed with a complaint.

How To Complain

This is a Microsoft Word document.  If you do not have Word, you can download a free viewer from Microsoft to enable you to read it - Microsoft Viewers

Helping older and disabled people remain independent in a warm safe home adapted to their needs